What if I have a cancellation or change?

Medi-Ryde completely understands that plans change and do our best to accommodate. Advanced notice is highly encouraged. For 24 hours or more notice, there is no charge to change or cancel a trip. We have a $25 charge for cancellations without 24-hour notice. We don’t charge for changes; however, due to a moving schedule, we may not be able to accommodate your changes. Every attempt is made to work with customers for changes. For cancellations with less than 2-hour notice or if we dispatch a vehicle and no one shows up (no show), we will charge a no-show fee of half the trip cost if it is a round-trip and the full cost if it is a one-way trip.

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