Frequently Asked Questions

Yes, of course. Your comfort is our desire. We welcome you to remain in your manual or electric wheelchair during transport. 

Yes, absolutely. To ensure your safety, we are a door-through-door service. This means we will take you from inside your residence to inside your appointment.

Our drivers most likely will have other stops to make, drivers will return once your appointment is complete. Out-of-area transports requiring our driver to wait will incur a “Waiting Fee.”

We currently accept cash, check, or credit card.

To ensure proper non-emergency medical transportation accommodations throughout San Antonio, we request 24-48 hour advanced notice. If you reside outside the area, please make your reservations further in advance.  However, we always do our best to accommodate short-notice requests. Please feel free to contact our office for availability.

If you are a private pay client in need of non-emergency medical transportation, you will pay on the day of transport. If you have an established account or signed a Medi-Ryde Service Agreement you will be invoiced as per the terms of the Agreement. 

No, we are a door-to-door service. Drivers will meet clients at the door for pickup and drop-offs.

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