Here are your most frequently ask questions
Yes, of course. Your comfort is our desire. We welcome you to remain in your manual or electric wheelchair during transport.
We will work to accommodate all reasonable requests. Our primary mission is to safely and securely transport you to your appointment. Our drivers cannot be delayed in moving or carrying extra items. Furthermore, for your safety, we cannot have unsecured items in the vehicle.
If you are a private pay client in need of non-emergency medical transportation, you will pay on the day of transport. If you have an established account or signed a Medi-Ryde Service Agreement you will be invoiced as per the terms of the Agreement.
We currently accept cash, check, or credit card.
To ensure proper non-emergency medical transportation accommodations throughout San Antonio, we request 24-48 hour advanced notice. If you reside outside the area, please make your reservations further in advance. However, we always do our best to accommodate short-notice requests. Please feel free to contact our office for availability.
